1 Introduction
Hb888 (hereinafter referred to as "we", "the platform", or "hb888") is committed to providing a safe and transparent online gaming environment for players in Bangladesh. This Privacy Policy explains what personal information hb888 collects, why it is collected, where it is stored, and how it is kept secure.
By using hb888, you agree to this Privacy Policy. Please read this document carefully. If anything is unclear, feel free to reach out to our support team.
2 What Information We Collect
Hb888 collects two types of information: data you provide directly, and data collected automatically while you use the platform.
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, Date of Birth, National ID Number | KYC Verification & Age Confirmation |
| Contact Information | Mobile Number, Email Address | Account communications and security notifications |
| Financial Information | Mobile Banking Number, Transaction History | Deposit and Withdrawal Processing |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
| Usage Information | Game history, login times, session data | Service Improvement & Responsible Gaming Monitoring |
| Cookie Information | Preference Settings, Session Cookies | Improving User Experience |
3 How We Collect Information
Hb888 collects your information through several methods. Each method is transparent, and you have every right to know about them:
- At Registration: When creating an account, you provide your name, mobile number, and password.
- During KYC verification: A copy of your government-issued ID is collected to verify your identity.
- During Transactions: Deposit and withdrawal details are recorded automatically.
- While Using the Platform: Game activity, login times, and device information are collected automatically.
- Support Contact Hours: Information you share with support is used to improve our service.
- Via cookies: Your preferences and browsing patterns on the website are tracked via cookies.
4 How We Use Your Information
Hb888 uses your information solely for the purposes listed below. Your data is never used for any unauthorized purpose:
- To facilitate account creation and management
- To process deposits, withdrawals, and other financial transactions
- To Complete Age Verification & KYC
- To prevent fraud, money laundering, and other illegal activities
- To ensure the security of your account
- To Monitor Responsible Gaming
- To comply with legal obligations
- To Improve Service Quality & User Experience
- To send important updates and security notifications
5 Information Sharing & Third Parties
Hb888 may share information with specific third parties in limited circumstances. Strict data protection conditions apply in every case:
- Payment Processor: To process transactions with payment services such as bKash, Nagad, Rocket, and others.
- Identity Verification Service: With authorized agencies for KYC and age verification purposes.
- Law Enforcement Agencies: When required by legal order or for fraud investigation purposes.
- Technology Partners: With technology service providers that support platform operations.
In all such cases, third parties are required to comply with hb888's privacy standards and may not use your information for any other purpose.
6 Data Storage & Security
Hb888 employs industry-standard security measures to protect your information. Our security framework includes:
- 256-bit SSL Encryption — Active on All Data Transfers
- Encrypted Data Stored on Secure Cloud Servers
- Multi-Factor Authentication System
- Regular Security Audits & Penetration Testing
- 24/7 Monitoring to Detect Suspicious Activity
- Strict data access controls for staff
Your data is retained for as long as your account remains active. Even after account closure, certain information may be kept for a specified period as required by law.
7 Cookie Policy
Hb888 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. The types of cookies we use include:
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Preference Cookies: To remember your language and other preferences.
- Analytics Cookies: To monitor platform performance and functionality.
You can disable non-essential cookies through your browser settings. However, some features may not function properly as a result.
8 Your Rights
Every registered user on hb888 has the following rights regarding their personal data:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of specific information (unless retention is required by law).
- Right to Restrict Processing: You may request that we stop using your information for specific purposes.
- Right to Data Portability: You can receive a copy of your data in a readable format.
- Right to Object: You can object to your data being used for any specific purpose.
To exercise any of these rights, contact our support team. We aim to respond within 30 business days.
9 Privacy of Minors
Hb888 is strictly for users aged 18 and above. We do not knowingly collect or store data from anyone under 18. If we identify that a minor has registered, the associated account and all related data will be deleted immediately.
If you suspect that a minor is using hb888 without your permission, please notify our support team immediately.
10 Policy Changes
Hb888 may update this Privacy Policy from time to time. If significant changes are made, registered users will be notified by email or via a platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
The date of the most recent update will always be shown at the top of this page. Previous versions are archived and available upon request.